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Privacy Policy

When you visit our website or use our services, we collect, store, and manage personal information about you. At Scrap My Car Services, we are fully committed to safeguarding your privacy.

This policy applies to any personal information you share with us, whether that’s via our website, over the phone, by post, email, SMS, through social media, or in person. The purpose of this statement is to explain how we handle, use, and protect the personal data you provide to us.

Data Protection Principles

We are committed to handling your personal data in accordance with all relevant data protection laws, including the Data Protection Acts of 1998 and 2018 and the General Data Protection Regulation (GDPR) 2016. As the ‘data controller’, we are legally responsible for the use and protection of the personal information you share with us.

When processing your data, we follow six key principles to ensure your information is:

  1. Used lawfully, fairly, and transparently
  2. Collected for clear, legitimate reasons
  3. Limited to what’s necessary
  4. Accurate and kept current
  5. Stored only as long as needed
  6. Handled securely

What Personal Information We Collect

‘Personal data’ means any information that can identify you. This includes:

  • Identity Info: Your name and title
  • Contact Details: Addresses, phone numbers, email, social media handles
  • Financial Info: Bank account and sort code
  • Documentation: V5 logbook, driving licence, passport, utility bill
  • Technical Info: IP address, browser type, device details
  • Usage Data: How you interact with our site (e.g. page views, errors)

If required information is not provided, we (or our service providers) may be unable to fulfil our contract with you.

Call Recording

Phone calls to and from our offices may be recorded for training and monitoring. These recordings are securely stored and automatically deleted after a set period.

How We Use Your Information

We use your personal data to deliver our services, communicate with you, and meet our legal obligations. We never sell your data.

Your data may be shared with trusted third-party providers who help us deliver services such as vehicle collection, recycling, or purchase. These providers may also contact you to complete the agreed service or request feedback.

Purposes & Legal Bases for Data Use

Purpose Data Used Legal Basis
Customer registration Identity, Contact, Financial Contract necessity
Provide a quote Identity, Contact, Transaction, Profile Contract necessity, Legitimate interest
Fulfil service agreement Identity, Contact, Financial, etc. Contract, Legal obligation, Legitimate interest
Respond to enquiries Identity, Contact Contract, Legal obligation
Request feedback Identity, Contact, Technical Contract, Legitimate interest
Improve site & services Identity, Technical, Usage Legal obligation, Legitimate interest
  • Legitimate Interest: Our business interest in providing efficient, secure services
  • Contract: Required to fulfil or prepare a contract
  • Legal Obligation: Necessary to meet legal duties

Who We Share Your Data With

We may share your information with:

  • Third-party service providers (e.g. vehicle collectors, recyclers)
  • Business partners, suppliers, subcontractors
  • Analytics/search engine tools to improve our site
  • Professional advisers (lawyers, insurers, accountants)
  • Authorities like DVLA or HMRC, where legally required
  • Law enforcement and fraud prevention agencies

All third parties are required to process your data securely and legally.

Where and How We Store Your Data

  • Data is securely stored in the Amazon Web Services (AWS) cloud (Ireland)
  • Phone recordings are encrypted and stored in the UK
  • Only authorised staff and service providers have access
  • Internet transmissions are not fully secure; while we take precautions, we can’t guarantee total security

How Long We Keep Your Data

We retain your personal data only as long as necessary for legal, contractual, and business purposes. This includes:

  • Meeting our obligations
  • Resolving disputes
  • Enforcing agreements

Retention periods depend on the purpose and the nature of the data. We may retain data longer if required for legal matters or complaints.

Your Rights

You have rights over your personal data, including the right to:

  • Be informed about how we use your data
  • Access the information we hold
  • Correct inaccuracies in your data
  • Request deletion (in certain circumstances)
  • Restrict or object to processing
  • Transfer your data to another provider
  • Withdraw consent where consent is the basis of processing
  • Complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, please contact our Data Manager at privacy@scrapmycarservices.co.uk

Cookies

Our website uses cookies to enhance your experience. By using our site, you agree to our use of cookies.

Cookies are small files stored on your browser or device. They help us:

  • Ensure website functionality (essential cookies)
  • Understand site usage (performance cookies)
  • Remember your preferences (functionality cookies)
  • Provide relevant advertising (targeting cookies)

You can block cookies in your browser settings, though this may affect site functionality. Non-essential cookies expire after two weeks.